Frequently Asked Questions


First UK's Baltic Designs Boutique will happily answer your questions!

Shipping and Returns

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Orders


How can I track my order?

When your order is dispatched we’ll send you an email with your tracking details so you can follow its journey. If for any reason you don’t receive this, please email us at info@amberoot.com and we’ll update you on your order’s progress.

Can I cancel my order?

If its a recent order it may be possible, email us at info@amberoot.com and we’ll do our best to help.

Can I add to my order?

No problem, email us at info@amberoot.com straight away and as long as the warehouse has not processed your order we can certainly add more items.

Can I change the colour of an item in my order?

If its a recent order it may be possible, email us at info@amberoot.com

Something is missing from my order

If you find a discrepancy please email info@amberoot.com and we’ll resolve this issue immediately.

Do I need to pay customs charges?

For US customers all applicable customs and import duties and fees, taxes and any other charges are pre-paid by Wildstrawberries.

For all Non-EU countries most orders shouldn’t be charged customs as most are below the minimum threshold. This amount may vary from country to country and these fees are the responsibility of the customer. We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Do I need to pay VAT charges?

All GBP and Euro prices are shown inclusive of VAT at the applicable UK rate of 20%. Exact VAT charged is calculated based on the final value of your order in the checkout process, at the rate applicable to your country. You will be responsible for any other taxes applicable in the territory to which the goods are sent.

**Note – If you are located in a non-EU country please pay in US dollars to avoid paying extra VAT. This means that the price you see includes 0% VAT. Therefore, we cannot provide VAT refunds on non-EU orders.

What payment methods does the website accept?

Amberoot accepts Visa, MasterCard, Maestro, American Express, Discover and PayPal. Some cards may require authorisation from the issuing bank.

Shipping and Returns


How much does shipping cost?

Country Amount
UK £4.99
Lithuania € 4.99
Europe € 10
Switzerland € 15
US $10
Canada $15
Rest of the World $33

How long it will take to get my package?

Country Delivery time from day of dispatch Carrier
UK 2-3 business days Royal Mail or DHL
US/Canada/Non-EU 3 business days FEDEX
Europe 2-3 business days DHL
Rest of the World 5-7 business days DHL

We endeavour to ship orders out within 24-48 hours (business days) from when the order is placed. During sale periods orders will be sent within 72 hours (not including public holidays). All orders are sent via a tracked service and a signature is required upon delivery.

Can I return an item?

Of course you can. If you wish to return or exchange your purchased products then please send them back to us within 15 days. If an item has been bought in the sale, or during certain site promotions then please return within 7 days. Please be aware that we cannot pay for shipping back to the Baltics, please also obtain a certificate of posting as sometimes post gets lost.

I returned an item. When will I receive my refund?

Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping..

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