Frequently Asked Questions
First UK's Baltic Designs Boutique will happily answer your questions!
When your order is dispatched we’ll send you an email with your tracking details so you can follow its journey. If for any reason you don’t receive this, please email us at firstname.lastname@example.org and we’ll update you on your order’s progress.
If its a recent order it may be possible, email us at email@example.com and we’ll do our best to help.
No problem, email us at firstname.lastname@example.org straight away and as long as the warehouse has not processed your order we can certainly add more items.
If its a recent order it may be possible, email us at email@example.com
If you find a discrepancy please email firstname.lastname@example.org and we’ll resolve this issue immediately.
For US customers all applicable customs and import duties and fees, taxes and any other charges are pre-paid by Wildstrawberries.
For all Non-EU countries most orders shouldn’t be charged customs as most are below the minimum threshold. This amount may vary from country to country and these fees are the responsibility of the customer. We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
All GBP and Euro prices are shown inclusive of VAT at the applicable UK rate of 20%. Exact VAT charged is calculated based on the final value of your order in the checkout process, at the rate applicable to your country. You will be responsible for any other taxes applicable in the territory to which the goods are sent.
**Note – If you are located in a non-EU country please pay in US dollars to avoid paying extra VAT. This means that the price you see includes 0% VAT. Therefore, we cannot provide VAT refunds on non-EU orders.
Amberoot accepts Visa, MasterCard, Maestro, American Express, Discover and PayPal. Some cards may require authorisation from the issuing bank.
Shipping and Returns
|Rest of the World||$33|
|Country||Delivery time from day of dispatch||Carrier|
|UK||2-3 business days||Royal Mail or DHL|
|US/Canada/Non-EU||3 business days||FEDEX|
|Europe||2-3 business days||DHL|
|Rest of the World||5-7 business days||DHL|
We endeavour to ship orders out within 24-48 hours (business days) from when the order is placed. During sale periods orders will be sent within 72 hours (not including public holidays). All orders are sent via a tracked service and a signature is required upon delivery.
Of course you can. If you wish to return or exchange your purchased products then please send them back to us within 15 days. If an item has been bought in the sale, or during certain site promotions then please return within 7 days. Please be aware that we cannot pay for shipping back to the Baltics, please also obtain a certificate of posting as sometimes post gets lost.
Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping..